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Privacy Policy

1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER
1.1 We are pleased that you are visiting our website and thank you for your interest. Below we will inform you about how we handle your personal data when you use our website. Personal data is all data with which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Nuffinz GmbH, Steinebach 11, 6850 Dornbirn, Austria, email: hello@nuffinz.com. The controller for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the responsible person), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser line.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE
If you use our website for information purposes only, i.e. if you do not register or provide us with information in any other way, we only collect the data that your browser sends to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website:

Our visited website
Date and time of access
Amount of data transferred in bytes
Source/reference from which you accessed the page
Browser used
Operating system used
IP address used (possibly in anonymized form)
The processing is carried out in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

3) COOKIES
In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process certain user information on an individual basis, such as browser and location data and IP address values. Persistent cookies are automatically deleted after a certain period of time, which can vary depending on the cookie.

In some cases, cookies are used to simplify the ordering process by saving settings (e.g. by saving the contents of a virtual shopping cart for a later visit to the website). Insofar as personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 Para. 1 lit. b GDPR either for the execution of the contract or in accordance with Art. 6 Para. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

In certain circumstances, we work with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard disk when you visit our website (third-party cookies). If we work with the advertising partners mentioned, you will be informed individually and separately in the following paragraphs about the use of such cookies and the scope of the information collected in each case.

Please note that you can set your browser to inform you about the setting of cookies and to decide individually whether you want to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of the respective browser, which explains how you can change your cookie settings.

Please note that the functionality of our website may be limited if cookies are not accepted.

4) CONTACT
Personal data is collected when you contact us (e.g. via contact form or email). Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your query or to contact you and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in answering your query in accordance with Art. 6 Para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, a further legal basis for the processing is Art. 6 Para. 1 lit. b GDPR. Your data will be deleted after your request has been finally processed. This is the case if the circumstances indicate that the matter in question has been conclusively clarified and provided there are no statutory retention periods.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION
In accordance with Art. 6 Paragraph 1 Letter b of GDPR, personal data will continue to be collected and processed if you provide us with this information for the purpose of processing the contract or opening a customer account. Which data is collected can be seen from the respective input forms. Your customer account can be deleted at any time and can be done by sending a message to the address of the person responsible given above. We store and use the data you make available to us for the purpose of processing the contract. After the contract has been fully processed or your customer account has been deleted, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods have expired, unless you have expressly consented to the further use of your data or we have reserved the right to further use of the data that is permissible by law, about which we will inform you accordingly below.

6) COMMENT FUNCTION
As part of the comment function on this website, in addition to your comment, information about the time the comment was created and the name of the commentator you have chosen will be saved and published on the website. Your IP address will also be recorded and saved. This storage of the IP address is done for security reasons and in the event that the person concerned violates the rights of third parties or publishes illegal content by submitting a comment. We need your email address to contact you if a third party complains that your published content is illegal. The legal basis for storing your data is Article 6 Paragraph 1 Letters b and f of GDPR. We reserve the right to delete comments if third parties object to them as being illegal.

7) USE OF YOUR DATA FOR DIRECT MARKETING
7.1 Registration for our email newsletter

If you sign up for our email newsletter, we will regularly send you information about our offers. Your email address is the only mandatory information for sending the newsletter. Providing any other possible data is voluntary and will be used to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will only send you an email newsletter if you have expressly confirmed that you agree to receive newsletters. We will then send you a confirmation email in which you must confirm that you would like to receive future newsletters by clicking on a corresponding link.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 Paragraph 1 Letter a of GDPR. When you sign up for the newsletter, we will save the IP address provided by your Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later date. The data we collect when you sign up for the newsletter will be used exclusively for the purpose of advertising in the newsletter. You can unsubscribe from the newsletter at any time using the link provided for this purpose in the newsletter or by sending a message to the person responsible mentioned above. As soon as you have unsubscribed, your email address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to the further use of your data or we reserve the right to use your data for other legally permissible purposes, about which we will inform you in this declaration.

7.2 Sending newsletters via Klaviyo

Our e-mail newsletters are sent via the technical service provider Klaviyo, Inc.
225 Franklin St., Boston, Massachusetts 02110, USA (http://www.klaviyo.com/), to whom we pass on the data you provided when registering for the newsletter. This transfer takes place in accordance with Art. 6 Para. 1 lit. f GDPR and serves our legitimate interest in using an effective, secure and user-friendly newsletter system. Please note that your data is usually transferred to a Klaviyo server in the USA and stored there.

Klaviyo uses this information to send and statistically evaluate the newsletter on our behalf. For evaluation purposes, the emails sent contain so-called web beacons or tracking pixels, which are single-pixel image files that are stored on our website. This makes it possible to determine whether a newsletter message has been opened and which links have been clicked. Technical information is also recorded (e.g. time of access, IP address, browser type and operating system). The data is collected pseudonymously and is not linked to your other personal data; direct personal reference is excluded. This data is used exclusively for the statistical evaluation of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.

If you wish to object to data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.

In addition, Klaviyo can use this data itself in accordance with Art. 6 Para. 1 lit. f GDPR due to its own legitimate interest in designing and optimizing the service to meet needs and for market research purposes, for example to determine which countries the recipients come from. However, Klaviyo does not use the data of our newsletter recipients to write to them itself or to pass them on to third parties.

To protect your data in the USA, we have entered into a data processing agreement with Klaviyo based on the European Commission's standard contractual clauses to enable the transfer of your personal data to Klaviyo. This data processing agreement can be viewed at the following internet address: https://www.klaviyo.com/privacy/dpa

7.3 Customer service via Gorgias

We use your email address to process services related to customer service (e.g. responding to complaints). The use is based on Art. 6 Para. 1 lit. f GDPR. Your data will be passed on to an email CRM service provider. Technical service provider: Gorgias, Inc. 34 Harriet St, San Francisco, California 94103, USA (https://www.gorgias.com).

7.4 Customer reviews about Okendo

We use the data you provide to us (user name, approximate height/weight, items purchased) when you submit a review of one of our products. The use is based on Art. 6 Para. 1 lit. a GDPR with your consent. Your data will be passed on to our customer review partner Okendo, Inc. 333 George St, Sydney, NSW 2000, Australia (https://www.okendo.io).

8) DATA PROCESSING FOR ORDER PROCESSING

8.1 In order to process your order, we work with the following service providers who support us in whole or in part in the execution of the concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

The personal data we collect will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. Your payment details will be passed on to the commissioned credit institution as part of the payment processing, insofar as this is necessary for the payment processing. If payment service providers are used, we will expressly inform you of this below. The legal basis for the transmission of the data is Art. 6 Para. 1 lit. b GDPR.

8.2 In order to fulfil our contractual obligations to our customers, we work with external shipping partners. We pass on your name and delivery address to a shipping partner selected by us exclusively for the purpose of delivering the goods in accordance with Art. 6 Para. 1 lit. b GDPR.

8.4 Use of payment service providers

- Paypal
If you pay via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "installment payment" via PayPal, we will pass your payment data on to PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment processing. The data is passed on in accordance with Art. 6 Para. 1 lit. b GDPR and only to the extent that is necessary for the payment processing.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of PayPal's legitimate interest in determining your ability to pay. The result of the credit check with regard to the statistical probability of a payment default is used by PayPal for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things, address data. Further information on data protection law, including information on the credit agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary to process your payment in accordance with the contract.

- IMMEDIATELY
If you select the payment method "SOFORT", the payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "SOFORT"), to whom we will pass on the details you provided during the ordering process together with the information about your order in accordance with Art. 6 Paragraph 1 Letter b of GDPR. Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data will be passed on exclusively for the purpose of payment processing with the payment service provider SOFORT and only to the extent that it is necessary for this purpose. You can find further information on SOFORT's data protection provisions at the following internet address: https://www.klarna.com/sofort/datenschutz

- Stripe
If you choose a payment method from the payment service provider Stripe, the payment will be processed via the payment service provider Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland, to whom we will pass on the details you provided during the ordering process together with the information about your order (name, address, account number, bank code, if applicable, credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 Paragraph 1 Letter b of GDPR. Your data will be passed on exclusively for the purpose of processing the payment with the payment service provider Stripe Payments Europe Ltd. and only to the extent necessary for this purpose. You can find more information about Stripe's data protection at the URL https://stripe.com/de/terms

9) ONLINE MARKETING
9.1 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, the conversion tracking of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use the Google Adwords service to draw attention to our attractive offers on external websites using advertising materials (so-called Google Adwords). Based on the data from the advertising campaigns, we can determine how successful the individual advertising measures are. In this way, we pursue the interest of showing you advertising that interests you, making our website more interesting for you and achieving a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks on an AdWords ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to that page. Each Google AdWords customer receives a different cookie. Therefore, the cookies cannot be tracked across AdWords customers' websites. The information collected via the conversion cookie is used to create conversion statistics for those AdWords customers who have opted for conversion tracking. Customers are informed of the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not want to participate in tracking, you can block this use by deactivating the Google Conversion Tracking cookie in your web browser under user settings. You will then not be included in the conversion tracking statistics. We use Google Adwords due to our legitimate interest in targeted advertising in accordance with Art. 6 Para. 1 lit. f GDPR.

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.

Further information on Google’s privacy policy can be found at the following Internet address: http://www.google.de/policies/privacy/

You can permanently deactivate the cookies for the advertising preferences by making the appropriate settings in your browser software or by downloading and installing the browser plug-in available under the following link:
http://www.google.com/settings/ads/plugin?hl=de

Please note that you may not be able to use certain functions of this website or may only be able to use them to a limited extent if you have deactivated the use of cookies.

10) WEB ANALYSIS SERVICES
10.1 Google (Universal) Analytics

- Google Analytics
This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your shortened IP address) is usually transferred to a Google server in the USA and stored there.
This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures that the IP address is anonymized by shortening it and excludes direct personal reference. This extension means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these exceptional cases, this processing takes place in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.
On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can refuse the use of cookies by selecting the appropriate settings on your browser. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link:
http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies in this browser, you must click on this link again) Deactivate Google Analytics
Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.
This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out using a user ID. You can deactivate the cross-device analysis of your usage in your customer account under "My data", "Personal data".
For more information about how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

10.2
Microsoft Clarity
This website uses the web analysis service of the following provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA
Using cookies and/or comparable technologies (tracking pixels, web beacons, algorithms for reading device and browser information), the service collects and stores pseudonymized visitor data, including information on the device used, such as the IP address and browser information, in order to evaluate it for statistical analyses of usage behavior on our website and to create pseudonymized usage profiles. Among other things, this makes it possible to evaluate movement patterns (so-called heat maps), which show the duration of page visits and interactions with page content (e.g. text input, scrolling, clicks and mouse-overs). Pseudonymization fundamentally excludes direct personal reference. There is no merging with clear personal data about you collected in other ways.
All processing described above, in particular the reading or saving of information on the device used, will only be carried out if you have given us your express consent in accordance with Art. 6 Paragraph 1 Letter a of GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.
We have concluded a data processing agreement with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.
For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European data protection level on the basis of an adequacy decision of the European Commission.

11) RETARGETING/ REMARKETING/ RECOMMENDATION ADVERTISING
Google AdWords Remarketing
Our website uses the functions of Google AdWords Remarketing and we hereby advertise this website in the Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google places a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. The processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 Paragraph 1 lit. f GDPR.
Further data processing will only take place if you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalize ads you see on the web. In this case, if you are logged in to Google when you visit our website, Google will use your information together with Google Analytics data to create and define audience lists for cross-device remarketing. For this purpose, Google will temporarily link your personal data to Google Analytics data to create audiences.
You can permanently disable the setting of cookies for advertising settings by downloading and installing the browser plug-in available at https://www.google.com/settings/ads/onweb/
is available. Alternatively, you can contact the Digital Advertising Alliance at www.aboutads.info to learn how to set cookies and adjust your settings. Finally, you can set your browser to notify you when you receive a cookie and decide whether or not to accept it, or to reject cookies in certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.
Google LLC, based in the USA, is certified for the US data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.
You can find further information and the privacy policy regarding advertising and Google here:
http://www.google.com/policies/technologies/ads/

Here you can see how personal data is used by Google: https://policies.google.com/technologies/partner-sites

12) RIGHTS OF THE DATA SUBJECT
12.1 The applicable data protection law grants you comprehensive rights as a data subject (rights to information and intervention) vis-à-vis the controller with regard to the processing of your personal data, about which we will inform you below:

Right to information according to Art. 15 GDPR: In particular, you have the right to information about your personal data processed by us, the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it was not collected from you by us, the existence of automated decision-making including profiling and, where applicable, meaningful information about the logic involved and the scope and intended effects of such processing on you as well as your right to be informed about the guarantees pursuant to Art. 46 GDPR when your data is transferred to third countries;
Right to rectification in accordance with Art. 16 GDPR: You have the right to have inaccurate data concerning you rectified and/or incomplete data stored by us completed without delay;
Right to erasure in accordance with Art. 17 GDPR: You have the right to request the erasure of your personal data if the requirements of Art. 17 Para. 1 GDPR are met. However, this right does not exist in particular if the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
Right to restriction of processing in accordance with Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you contest, is being verified; if you refuse to delete your data due to unlawful processing and instead request the restriction of the processing of your data; if you need your data to assert, exercise or defend legal claims after we no longer need it after achieving the purpose; or if you have lodged an objection due to your particular situation, as long as it has not yet been determined whether our legitimate reasons outweigh the objection;
Right to information according to Art. 19 GDPR: If you have asserted the right to rectification, erasure or restriction of processing vis-à-vis the responsible party, the responsible party is obliged to inform all recipients to whom the personal data concerning you were disclosed of said rectification, erasure or restriction of processing, unless doing so should prove impossible or involve disproportionate expenditure. You have the right to be informed about these recipients.
Right to data portability according to Art. 20 GDPR: You have the right to receive the personal data you have made available to us in a structured, common and machine-readable format or to request that it be transmitted to another controller, where technically feasible;
Right to revoke consent granted in accordance with Art. 7 Para. 3 GDPR: You have the right to revoke your consent to data processing at any time with effect for the future. In the event of revocation, we will delete the data concerned immediately, unless further processing cannot be based on a legal basis for processing without consent. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation;
Right to lodge a complaint under Art. 77 GDPR: If you consider that the processing of personal data concerning you violates the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which you reside, in which you work or in which the alleged infringement occurred, without prejudice to any other administrative or judicial remedy.

12.2 RIGHT OF OBJECTION

IF WE PROCESS YOUR PERSONAL DATA AS PART OF A BALANCE OF INTERESTS BASED ON OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME WITH EFFECT FOR THE FUTURE FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA IN QUESTION. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN PROVE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING IS FOR THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES. YOU MAY EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA IN QUESTION FOR DIRECT MARKETING PURPOSES.

13) DURATION OF STORAGE OF PERSONAL DATA
The duration for which personal data is stored depends on the respective statutory retention period (e.g. retention periods under commercial and tax law). After expiry of the period, the corresponding data is routinely deleted if it is no longer required for the performance or initiation of the contract and/or if we have no legitimate interest in further storage.

Version: June 2024